Journal article - Center for Advanced Studies
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Customers’ emotions in real time: measuring affective responses to service and relationship quality at the reception desk
(2018)Purpose. The purpose of this paper is to explore customers’ emotions during a host-guest interaction at the reception desk of a hotel. Guests’ emotional responses are analysed in real time to understand their link to ... -
Die Globalisierung verstehen
(2018) -
Piñera’s second term: Can he revive Chile? A case of the global conservative turn
(2018)For decades, Chile combined democracy with economic success. In the spring, the Chileans voted overwhelmingly for Sebastián Piñera, a rich businessman, to lead its country. What does it mean for the economy? How will it ... -
Destination governance transitions in skiing destinations: A perspective on resortisation
(2019)While destination governance has grown into a mature research field, the dynamic analysis of destination governance transitions remains in its infancy. Therefore, this paper analyses and compares the destination governance ... -
The special characteristics of tourism innovation networks: The case of the Regional Innovation System in South Tyrol
(2018)The present study investigates the relevance of inter-organizational and cross-sectoral relations for innovation activities in tourism, analyzing whether networked innovation in tourism differs from other sectors. The aim ... -
What is a Resilient Society? Toward Integrated Resilient Communities: A View from Germany
(2017)The concept of resilient society, which is at the forefront of the current interdisciplinary policy debate and is destined to dominate the international prevention and applied foresight discourse over the coming decades, ... -
Inter-organizational networks of small and medium-sized enterprises (SME) in the field of innovation: a case study of South Tyrol
(2018)Inter-organizational networks are a resource-saving and risk-sharing strategy, especially in the field of innovation and for Small and Medium Enterprises (SMEs). The study investigates the role of innovation in interfirm ... -
Chile’s Next Transition
(2017)The first round of the Chilean presidential elections on November 19 generated a surprising result. Against most expectations, conservative favorite Sebastián Piñera got just 37 percent, while his main opponent, Alejandro ...
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