Customizing the Interaction with the User in On-Line Configuration Systems
MetadataShow full item record
The provision of services on the Web is challenged by its heterogeneous customer base: Web catalogs are accessed by users differing in interests and knowledge about the products and services they search for. Moreover, in the companies selling complex configurable products and services, configuration systems are used by employees playing different roles: e.g., technical engineers and managers. For some of these people, the configuration task is problematic, as it exposes them to a large number of technical details to be specified. Effective personalisation strategies are thus critical to the development of successful Web- based configuration systems. This paper presents the personalisation techniques applied in CAWICOMS, a prototype toolkit for the development of Web-based configuration systems that personalise the interaction with their users, supporting individual needs during the configuration task and the presentation of the solutions. The overall goal is that of assisting the user during the configuration process by suggesting suitable choices and providing her with the information she needs for making informed decisions. To this purpose, our framework integrates user modelling and personalisation techniques with constraint-based configuration techniques.