Now showing items 1-20 of 26

    • Analyzing user reviews in tourism with topic models 

      Rossetti, M; Stella, F; Zanker, M (Cognizant Communication Corporation / Springer Verlag (Germany), 2016)
      User generated content in general and textual reviews in particular constitute a vast source of information for the decision making of tourists and management and are therefore a key component for e-tourism. This paper ...
    • Configuration knowledge representations for Semantic Web applications 

      Felfernig, A; Friedrich, G; Jannach, D; Stumptner, M; Zanker, M (Cambridge University Press, 2003)
      Today's economy exhibits a growing trend toward highly specialized solution providers cooperatively offering configurable products and services to their customers. This paradigm shift requires the extension of current ...
    • Contextual diagrams as structuring mechanisms for designing configuration knowledge bases in UML 

      Felfernig, A; Jannach, D; Zanker, M (Springer, 2000)
      Lower prices, shorter product cycles, and the customer individual production of highly variant products are the main reasons for the success of product configuration systems in various application domains (telecommunication ...
    • Contrasting offline and online results when evaluating recommendation algorithms 

      Rossetti, M; Stella, F; Zanker, M (ACM, 2016)
      Most evaluations of novel algorithmic contributions assess their accuracy in predicting what was withheld in an offline evaluation scenario. However, several doubts have been raised that standard offline evaluation practices ...
    • Customizing the Interaction with the User in On-Line Configuration Systems 

      Ardissono, L; Felfernig, A; Friedrich, G; Goy, A; Jannach, D; Meyer, M; Petrone, G; Schäffer, R; Schütz, W; Zanker, M (IOS Press, 2002)
      The provision of services on the Web is challenged by its heterogeneous customer base: Web catalogs are accessed by users differing in interests and knowledge about the products and services they search for. Moreover, in ...
    • Decision Biases in Recommender Systems 

      Teppan, E; Zanker, M (2015)
      Recommender systems support online consumers in identifying suitable products from vast and complex product assortments. Typically, recommender systems compute choice sets of the top-k ranked products. Based on the actual ...
    • Developing a conversational travel advisor with ADVISOR SUITE 

      Jannach, D; Zanker, M; Jessenitschnig, M; Seidler, O (Springer, 2007)
      Due to the inherent complexity of building highly-interactive and personalized web applications, the development of a web-based travel advisory system can be a costly and time-consuming task. We see this as one of the major ...
    • Developing Constraint-based Recommenders 

      Felfernig, A; Friedrich, G; Jannach, D; Zanker, M (Springer, 2011)
      Traditional recommendation approaches (content-based filtering [48] and collaborative filtering[40]) are well-suited for the recommendation of quality&taste products such as books, movies, or news. However, especially ...
    • Diagrammatic Acquisition of Functional Knowledge for Product Configuration Systems with the Unified Modeling Language 

      Felfernig, A; Zanker, M (Springer, 2000)
      Shorter product cycles, lower prices of products, and the production of goods that are tailored to the customers needs made knowledge based product configuration systems a great success of AI technology. However, configuration ...
    • Distributed configuring 

      Felfernig, A; Friedrich, G; Jannach, D; Zanker, M (Morgan Kaufmann, 2001)
      Shorter product cycles, lower prices, and the production of highly variant products tailored to the customer needs are the main reasons for the proceeding success of product configuration systems. However, today’s product ...
    • Evaluating recommender systems in tourism - case study from Austria 

      Zanker, M; Fuchs, M; Höpken, W; Tuta, M; Müller, N (Springer Vienna, 2008)
      Recommender systems (RS) are employed to personalize user interaction with (e.g. tourism) web-sites, supporting both navigation through large service assortments and the configuration of individual service packages. Depending ...
    • A framework for the development of personalized, distributed web-based configuration systems 

      Ardissono, L; Felfernig, A; Friedrich, G; Goy, A; Jannach, D; Petrone, G; Schafer, R; Zanker, M (Aaai American Association of Artificial, 2003)
      For the last two decades, configuration systems relying on AI techniques have successfully been applied in industrial environments. These systems support the configuration of complex products and services in shorter time ...
    • Future research issues in IT and tourism: A manifesto as a result of the JITT workshop in June 2014, Vienna 

      Werthner, H; Alzua-Sorzabal, A; Cantoni, L; Dickinger, A; Gretzel, U; Jannach, D; Neidhardt, J; Pröll, B; Ricci, F; Scaglione, M; Stangl, B; Stock, O; Zanker, M (Cognizant Communication Corporation / Springer Verlag (Germany), 2015)
      The objective of this manifesto (as a result of the JITT workshop in June 2014) is to identify a list of pivotal research topics and issues in e-tourism. E-tourism can be seen as everything that happens electronically in ...
    • Intelligent support for interactive configuration of mass-customized products 

      Felfernig, A; Friedrich, G; Jannach, D; Zanker, M (Springer, 2001)
      Mass customization of configurable products made knowledge-based (and web-based) product configuration systems an important tool to support the sales engineer or end user when Configuring systems according to the customer’s ...
    • A joint foundation for configuration in the Semantic Web 

      Felfernig, A; Friedrich, G; Jannach, D; Stumptner, M; Zanker, M (IOS Press, 2002)
      Product configuration is a major commercial application of knowledge-based systems, and joint configuration by multiple business partners is becoming a key application in today's highly specialized economy. The required ...
    • Konzepte zur flexiblen Konfiguration von Finanzdienstleistungen 

      Felfernig, A; Mehlau, J; Wimmer, A; Zanker, M; Russ, C (2004)
      Integriertes Kundenmanagement über alle Vertriebskanäle hinweg und die Steigerung der Kundenzufriedenheit durch spezifische kundenindividuelle Beratung und Leistungserstellung sind zentrale Ansätze von Finanzdienstleistern, ...
    • Leveraging multi-criteria customer feedback for satisfaction analysis and improved recommendations 

      Jannach, D; Zanker, M; Fuchs, M (Cognizant Communication Corporation / Springer Verlag (Germany), 2014)
      Travel websites and online booking platforms represent today's major sources for customers when gathering information before a trip. In particular, community-provided customer reviews and ratings of various tourism services ...
    • Modeling and solving distributed configuration problems: A CSP-based approach 

      Jannach, D; Zanker, M (Institute of Electrical and Electronics Engineers (IEEE), 2013)
      Product configuration can be defined as the task of tailoring a product according to the specific needs of a customer. Due to the inherent complexity of this task, which for example includes the consideration of complex ...
    • Personalising on-line configuration of products and services 

      Ardissono, L; Felfernig, A; Friedrich, G; Goy, A; Jannach, D; Meyer, M; Petrone, G; Schäfer, R; Schuetz, W; Zanker, M (IOS Press, 2002)
      The sales of complex configurable products and services on the Web is challenged by the large number of technical details to be specified during the configuration process and by the fact that the customer base has heterogeneous ...
    • Persuasive Recommender Systems: Conceptual Background and Implications 

      Yoo, KH; Gretzel, U; Zanker, M (Springer, 2013)
      Whether users are likely to accept the recommendations provided by a recommender system is of utmost importance to system designers and the marketers who implement them. By conceptualizing the advice seeking and giving ...