Three Factor Theory of Customer Satisfaction: Theory, Measurement and Implications

Working paper

B Busacca, Kurt Matzler and G Padula

SDA Bocconi

2002

Handle:

https://hdl.handle.net/10863/38796

Details

Title: Three Factor Theory of Customer Satisfaction: Theory, Measurement and Implications
Creators: B Busacca
Kurt Matzler
G Padula
Publisher: SDA Bocconi
Number of pages: 52
Identifiers: (UNIBZ)21025
991006714997201241
Scopus ID: n.a.
Academic Unit: Faculty of Economics and Management
Language: English
Resource Type: Working paper
Author Names String: Busacca B, Matzler K, Padula G
Additional Description: description: Record is part of a bulk validation set

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