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The Costa Concordia and similar tragic events: The mathematics and psychology of the loss and restoration of travellers' trust
Journal article   Peer reviewed

The Costa Concordia and similar tragic events: The mathematics and psychology of the loss and restoration of travellers' trust

Serena Volo and Donald Lee Pardew
Current Issues in Tourism, Vol.16(2), pp.197-202
16
01/03/2013
Handle:
https://hdl.handle.net/10863/17030

Abstract

Tourism, Marketing and Regional Development Belief functions (Probabilities) Communicating tourism crises Decision risks Recovery marketing
Tourism-related tragedies will likely increase as will the rapidity, detail and reach with which they are communicated to the public. There is a need for a conceptual model for evaluating the time course of travellers' post tragedy perceived risk and travel avoidance. The present communication proposes such a model.
url
https://www.tandfonline.com/doi/abs/10.1080/13683500.2012.715629View

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