Abstract
Visual Management (VM) is an important Lean method to enhance information flow and reduce
waste in construction. However, its adoption is hindered by several barriers. Scientific works
mention that emerging technologies can support or replace conventional VM practices, but
empirical evidence is missing. Based on an in-depth literature review, we derived the research
questions (RQs), arguing if Augmented Reality (AR) could mitigate VM implementation barriers.
Thus, a corresponding AR measurement model was developed. Through a case study of mechanical,
electrical, and plumbing (MEP) installations in a multi-story apartment building, the RQs
were answered using an AR head-mounted display (HMD). To gather the necessary empirical
evidence, the data was collected through direct observations on-site and through semi-structured
interviews. The study findings show that (1) AR provided time savings and generally satisfactory
accuracy levels. (2) AR demonstrably reduced the training effort to better support MEP
marking work. (3) The use of AR reduced the resistance to change to adopt VM practices,
although concerns were raised about poor ergonomics and work safety risks. Future research
activities should consist of investigating the potential of other emerging technologies to overcome
the common Lean implementation barriers in construction.