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Towards Cost-effective Multi-style Conversations: A Pilot Study in Task-oriented Dialogue Generation
Conference proceeding   Open access   Peer reviewed

Towards Cost-effective Multi-style Conversations: A Pilot Study in Task-oriented Dialogue Generation

Tiziano Labruna and B Magnini
Proceedings of the 2024 Joint International Conference on Computational Linguistics, Language Resources and Evaluation (LREC-COLING 2024), pp.16473-16479
Joint 30th International Conference on Computational Linguistics and 14th International Conference on Language Resources and Evaluation, (LREC-COLING 2024) (Torino, 20/05/2024–25/05/2024)
2024
Handle:
https://hdl.handle.net/10863/51394

Abstract

dialogue resources conversational styles Natural Language Generation
Conversations exhibit significant variation when different styles are employed by participants, often leading to subpar performance when a dialogue model is exclusively trained on single-style datasets. We present a cost-effective methodology for generating datasets featuring multiple conversational styles, which can be used in the development of dialogue systems. The methodology only assumes the availability of a knowledge base for a certain conversational domain, and leverages the generative capabilities of large language models to produce dialogues in a particular style. In a pilot study focused on the generation component of task-oriented dialogues, we extended the well-known MultiWOZ dataset to encompass multiple style variations, and generated a new multi-style dataset containing diverse styles while retaining core dialogue properties. Our findings highlight two key experimental outcomes: (i) novel, multi-style resources pose challenges for current single-style models, and (ii) multi-style resources enhance the dialogue model's resilience to stylistic variations.
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2024.lrec-main.1431220.95 kBDownloadView
Open Access
url
https://aclanthology.org/2024.lrec-main.1431/View

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