Abstract
Our paper describes a research project aimed at understanding how social and community services can be redesigned in order to include people in transition, which are now excluded or, at least, not addressed by the way the welfare system and social and community services have been 'silently' designed.
The inter- and trans-disciplinary research project, developed in collaborations with local NGOs and the Municipality of Bozen-Bolzano, was supposed to elaborate service concept proposals to be taken into consideration by the local administration. Here, we present the eleven service concepts and the research trajectory that lead us to them. As we will show change and transition, from being the focus of our research, have become, along with the unfolding of the research, the framework, through which to look at social and community services. Such shift has meant proposing a more general 'paradigm shift' through which to look and design social and community services.