Abstract
In the last years, process mining has significantly matured and has increasingly been applied by companies in industrial contexts. However, with the growing number of process mining methods, practitioners might find it difficult to identify which ones to apply in specific contexts and to understand the specific business value of each process mining technique. This paper’s main objective is to develop a business-oriented framework capturing the main process mining use cases and the business-oriented questions they can answer. We conducted a Systematic Literature Review (SLR) and we used the review and the extracted data to develop a framework that (1) classifies existing process mining use cases connecting them to specific methods implementing them, and (2) identifies business-oriented questions that process mining use cases can answer. Practitioners can use the framework to navigate through the available process mining use cases and to identify the process mining methods suitable for their needs.