Abstract
Industry 4.0 (I4.0) can be employed using so called smart information and smart technology to increase customer satisfaction in the global market. Logistics service companies apply I4.0 to create new services or to improve the process, e.g., real-time monitoring system, big data analytics, real-time customer service to keep customer royalty. The aim of this is to implement a new framework for the entire lifecycle of logistics service, i.e., design, test and operation, after sales service and end-of-life assessment. To create and redesign this new service we use Axiomatic Design (AD) to address customer requirements and to manage logistics operation at Logistics Service Providers. As a result, using I4.0 concepts, we can improve the logistics service. Managing the supply chain responsively and increasing customer satisfaction.