Abstract
This work present business process monitoring agents we developed called Probes. Probes enable to control the process performance aligning it to the company's strategic goals. Probes offer a real time monitoring of the strategic goals achievement, also increasing the understanding of the company activities. In this paper Probes are applied to a practical case of a bus company. Probes were developed and deployed into the company ERP system and determined a significant change in the strategy of the company and a corresponding enhancement of the performances of a critical business process