Abstract
The deployment of the Virtual Home Environment (VHE) concept in 3G mobile systems in the near future will place many demands on managing a user’s personalised service environment. Key to the VHE concept is the performance of such services, resulting in a need to manage Quality of Service (QoS) demands and allocation on behalf of users. This paper examines the issues involved in managing QoS demands from the various roles and entities in the VHE and proposes a policy-based framework to satisfy their needs.