Abstract
Contemporary mobile applications (apps) value mobility as a key characteristic that allows users to access services or features ubiquitously. In order to achieve decent mobility, apps shall provide features that are suitable to use under a wide range of contexts. In this paper, we analyze the situational contexts, towards which the mobile apps shall comply with in terms of mobility. By analyzing the contexts and the ways of interaction between users and apps, we propose and illustrate a mobile requirements analysis process model to identify the conflicts between users’ ideal ways of interaction and the way the feature is designed to provide. The identified conflicts help to elicit requirements for the enhancement of the apps’ mobility.