Measuring affective responses to service recovery: Methodological prospects of using facial action coding systems in the hotel industry

Conference presentation

Tourist Research Center (TRC) Meeting (Palma de Mallorca, 04/04/2019 - 07/04/2019)

2019

Handle:

https://hdl.handle.net/10863/13166

Details

Title: Measuring affective responses to service recovery: Methodological prospects of using facial action coding systems in the hotel industry
Creators: Anna Scuttari
Harald Pechlaner
Conference: Tourist Research Center (TRC) Meeting (Palma de Mallorca, 04/04/2019 - 07/04/2019)
Identifiers: (EURAC)21357806
991005772767501241
Academic Unit: Center for Advanced Studies
Center for Advanced Studies
Language: English
Resource Type: Conference presentation
Local Fields: Scientific
Author Names String: Scuttari A, Pechlaner H

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