Abstract
E-Government portals are no new phenomenon, nonetheless, their evaluation faces remarkable challenges that go far beyond mere technical requirements. Together with and for the sake of a more peculiar consideration of citizens’ needs, the redesign of existing portals must address the interplay of local and national forces, allowing state-level solutions to achieve their potential without threatening autonomous local actors and their ability to better address local needs.
This paper features a strong empirical part which encompasses the development of a questionnaire addressed to the population living in South Tyrol, Italy, to assess myCIVIS, the public service portal of the Autonomous Province of Bolzano - South Tyrol. In addition, considering that the questionnaire’s distribution to the citizens has been conducted during the first half of 2023, the results of this survey deliver insightful details about citizens’ feedback and the derived improvement proposals. At a second stage, the data from the survey will be triangulated with other statistical data related to the system usage and the overall data will then be used to provide strong scientific results to support the introduction of the new, updated version of the e-Government portal myCIVIS.