Abstract
The book chapter at hand presents a knowledge infrastructure recently implemented as genuine novelty at the leading Swedish tourism destination, Åre. By alying a Business Intelligence (BI) aroach, the Destination Management Information System Åre (DMIS-Åre) drives knowledge creation and alication as a precondition for organizational learning at tourism destinations. Schianetz et al.’s (2007) concept of the ‘Learning Tourism Destination’ and the ‘Knowledge Destination Framework’ (Höpken et al. 2011) build the theoretical fundaments for the technical architecture of the presented BI alication. After having briefly discussed the set of indicators measuring destination performance and tourist experience, the book chapter highlights how DMIS-Åre is used to gain new knowledge from customer-based destination processes, like ‘Web- Navigation’, ‘Booking’ and ‘Feedback’. The chapter ends by outlining future research, such as the alication of real-time Business Intelligence for gaining knowledge on tourists’ on-site behavior at the destination in real-time. © Springer Fachmedien Wiesbaden 2015.